Return and Exchange Policy
As we have managed game items business in the virtual market for many years, our great prestige can be our best guarantee to you. Just enjoy yourselves on our site now! We are devoting ourselves to provide you the cheapest game items and the most qualified customer service. We are dedicated to give the best service until you are 100% satisfied with our service. For any queries about shopping here, you can feel free to contact us.
Exchange Policy
Welcome to buy game gold and items here. After you place the order, please check your order information before you click the final step of buying game items, such as the server, the total amount of your order and your personal information details. In this way you can avoid unnecessary troublesome and speed up the delivery speed. Just following the clew that we provided in the order process, the correct information you offer to us will make you avoid some problem in the deal.
Please contact us immediately, if you make some wrong like having placed an order on an incorrect server or faction. We will correct your purchase if your order hasn’t been canceled yet. Please check your order carefully before you place an order to avoid unwanted troubles. Whenever you need us, you can contact us by Live Chat, E-mail and Toll Free Number 24 hours a day, 7 days a week. We will alter the order on the premise that you have bought items from us before and your order is still under our confirmation.
Return Policy
Customers must contact us by using the contact form to request a refund. You must know that virtual currency industry is different from other industry. One is unable to receive ersatz, counterfeit nor defective merchandise in the virtual world. We will not refund under any circumstances if the user does not have points in his account & No refund claims will be entertained if they are made after 1 month of making transaction. Therefore, we do not accept return merchandise. But we will undertake the due obligations in the event of some troubles happened on ourselves.
Friendly Notice
We mention you once again that you should check your order carefully and make sure that you have chosen the right server or faction, right amount, and your phone number is correct and valid before finishing the payment. By the right information we can make the trade smoothly and successfully. If you have any questions about our return and exchange policy, please feel free to contact us.